With over 2 billion users globally and 487.5 million users in India, WhatsApp – the most used mobile messenger application that has now become an integral part of our daily routine, is now acting as an extended arm of care delivery for Yashoda Hospital.

Yashoda Super Speciality Hospitals, Kaushambi, Ghaziabad, Uttar Pradesh is a highly admired and prestigious name among various medical institutions that matches one of the highest possible standards of healthcare. Yashoda Hospitals are digitalized with Miracle Digital Healthcare Platform (Miracle Premium HIMS) offered by Akhil Systems for over 20 years now. “Yashoda has always strifed to offer uncompromised care to our patients. Nothing is more important for us than bringing the smile back on the face of our patients and attendants. We are driven to adopting best solution and novel technology to boosting the experience of our patients”, said Ms. Upasana Arora, Managing Director of Yashoda Super Speciality Hospitals.

 Akhil Systems along with their technology partner have capitalised the user-friendliness and high adoption of WhatsApp for the benefit of the patients. Over the past couple of years, due to the pandemic, most healthcare organizations are opting for intuitive and state-of-the-art AI-powered chatbots to facilitate the best possible experience for patients and customers. The amalgamation of AI-powered chatbots with medical infrastructures has helped healthcare professionals deliver the best care to their patients in the previous years. Akhil Systems enabled AI-powered bot over WhatsApp bringing a revolution to mobile-first care continuum.

“Akhil Systems’ WhatsApp-based care delivery will make a lot of healthcare _SuperApps_ obsolete as we understand not many patients want to download so many applications in their phones. It gives us with joy that a social media app can fill the gap of uninterrupted patient-hospital communication. We are excited to explore more possibilities of adding new features for our patient’s convenience.” Said Mr. Gulraj Dawar, IT Head at Yashoda Super Speciality Hospitals.

WhatsApp use-cases at Yashoda Hospitals:

Appointment Scheduling – Patients can view a doctor’s availability in the real-time and can book the appointment as per their convenience. Patients can make the payment to confirm their bookings.

Access to Lab Reports – No need to visit hospital or download an app to view investigation lab or radiology report. Everything is available on a single click.

Answering Queries – Patient can now inquire about anything over WhatsApp with hospital representatives.

Always Updated – Patients can receive latest offers, promotional vouchers and package details over WhatsApp

“WhatsApp has become so integral in people’s everyday lives that all healthcare institutions will sooner or later have to adopt this to offer digitally superior medical assistance to patients. WhatsApp chatbot API enables healthcare businesses to streamline their communication with customers making it easy for existing and potential customers to connect with them around the clock.

We are happy that team at Yashoda is tech-philic and is always ready to take novel actions for the benefit of their patients.” Said Mr. Sanjay Jain, Director of Akhil Systems. In the era of technology, where everyone has already adopted and adapted to the digital world, healthcare organizations are starting to realize the need for bots in their work systems. WhatsApp chatbots are now facilitating great opportunities for healthcare institutions to enhance customer support in real-time, helping hospitals scale up their processes.